HDFC FASTag / What is HDFC FASTag ? What are the benefits of using HDFC FASTag?

Published: May 13, 2019

The FASTag program also called the National Electronic Toll Collection (NETC) or Electronic Toll Collection (ETC) is presently operational at 450+ toll plazas across national and state highways to collect toll fees digitally through an RFID Tag called the FASTag.

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active.



HDFC FASTag is provided by HDFC Bank, one of the largest private banks in India. HDFC Bank has been licensed by NHAI, NPCI and MoRTH to provide FASTag services to customers. 

HDFC FASTag Customer care number (or) Customer Support Number (or) Toll Free Number: 1800-120-1243

Emergency Roadside Assistance Number (offerred only for HDFC FASTag customers): 022-67872087

HDFC FASTag Customer Login:

MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

  • Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
  • Plaza not accepting FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for FASTag.

What are the documents required for HDFC FASTag ?

  • Registration Certificate (RC) of the vehicle.
    Passport size photograph of the vehicle owner
    KYC documents as per the category of the vehicle owner:


  • ID proof and Address proof from the list mentioned, and 1 passport size photograph
  • Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
  • A valid driving license would be sufficient for Address & ID proof.


  • Public Ltd./ Private Ltd./ Partnership and Proprietorship
  • Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
  • PAN Card of the corporate Address Proof of the Proprietor
  • Photo ID of signing authority Shop Act or other Firm Proof
  • List of Directors with addresses/Name and addresses of Partners

In addition to the above mentioned documents, a HDFC FASTag application form needs to be filled and submitted. 

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

What are the benefits of using HDFC FASTag?

HDFC FASTag provides the same benefits provided by any other bank that provides FASTag services. The following has the list of benefits of using HDFC FASTag:

  • Customers can avail a cashback of 2.5% on all Toll payments using HDFC FASTag in 2019-20
  • Ease of payment – No need to carry cash for the toll transactions, saves time
  • Near non-stop movement of vehicles leading to lower fuel cost.
  • Online Recharge – HDFC FASTag can be recharged online through Credit Card / Debit Card /NEFT/ RTGS or Net banking
  • SMS alerts for toll transactions, low balance, etc.
  • Online Portal for customers to check their HDFC FASTag account statements and recharge
  • Validity of 3-5 Years
  • Other benefits include but not limited to
    • Reduced air pollution
    • Reduced use of paper
    • Reduced toll payment hassles
    • Analytics for better highway management
    • Reduced effort in management at toll plaza
    • Reduced effort in monitoring vehicle movement centrally

In addition to the above mentioned benefits, HDFC Bank provides Emergency Roadside Assistance to HDFC FASTag customers. Emergency Service is available in about 90 minutes in most part of the country. 

If you are a HDFC Bank Customer, and if you hold a HDFC Bank account, then HDFC FASTag is the FASTag that you should get. 

If you are Fleet Operator, who runs one or more commercial vehicles, please contact Brokerage Free for a FREE FASTag !!

Contact Details:

Email: [email protected]

Mobile: 750 206 7555 / (0427) 430 2030